Customer Policy

Order Terms and Conditions

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Financial Policies

Based on approved credit, payment in U.S. dollars is due 30 days from shipping date.

Payments may be submitted by credit card (Visa, MasterCard, or American Express), debit card, company check, or wire transfer. Contact Us to set up your account and preferred payment method.

Credit limits and terms may be changed by Ansh Labs due to failure to make payments in a timely manner. Changes may include requiring payment in full prior to future shipments. In the event that Ansh Labs is required to take legal or other collection action on a customer’s account, the customer will be required to assume responsibility for all expenses incurred in connection with the collection action, including attorney fees, court costs, and collection service costs.

 

Shipments

Shipments are made using best routing as determined by Ansh Labs unless otherwise specified by Customer.
Domestic shipments are processed Monday through Thursday, and International shipments are processed every Tuesday unless otherwise requested.

 

Packaging and Freight

All shipments are F.O.B. Webster, TX. Freight charges are prepaid and added to the invoice along with a minimum packing and handling charge.

 

Returned Goods

Return of merchandise and product replacement must be approved in advance by Ansh Labs’ Technical Services. Ansh Labs will request emailed copies of the assay run data to review prior to approving and assigning a Return Materials Authorization (RMA) number. Credits will be applied after the materials arrive at our facility and we have confirmed the issue. Antibodies and antigens are not returnable without express written consent by Ansh Labs prior to the shipment to the customer.

 

Warranty

Products will have a minimum of 90 days shelf life at the time of shipment to domestic Customers and a minimum of 180 days shelf life to international distributors unless Customer is notified in advance by Customer Service and accepts products with less dating than stated here. Products are warrantied for the shelf life of the product against original defects in material and/or workmanship, provided, however, that the product has been used strictly in accordance with the product labeling. Ansh Labs disclaims all other warranties, expressed or implied, including without limitation any warranties of merchantability, or fitness for a particular purpose, and in no event shall Ansh Labs be liable for consequential damages. Replacement of the product or refund of the purchase price is the sole remedy for the purchaser.

 

Right to Refuse Service

Ansh Labs reserves the right to choose refuse to any customer at any time for any reason.

 

Certification

Ansh Labs is ISO 13485 certified for design, development, manufacturing, services, and distribution of reagents/immunoassay kits for research and in vitro diagnostic applications.

 

Version 1.1 (Original Terms and Conditions, reviewed March 2, 2023)